Spacelink Kenya Return Policy

At Spacelink Kenya, we value our customers and aim to ensure you are completely satisfied with your purchase. If you are not entirely happy with your product, we’re here to help!

1. Eligibility for Returns

• Returns are accepted within 7 days from the date of delivery.

• To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging.

  • All accessories, manuals, warranties, freebies, and tags must be included.

• Certain items are non-returnable, including:

  • Earphones/headphones (if opened, due to hygiene reasons)

  • Software or digital downloads

  • Gift cards/vouchers

2. Reasons for Return

We accept returns for the following reasons:

• Wrong item delivered

• Defective or damaged product upon arrival

• Product significantly different from description

• Change of mind (subject to restocking fee; see below)

3. Return Process

1. Contact Us: Email us at [support@spacelink.co.ke] or call [insert phone number] within 7 days of receiving your order. Provide:

   • Order number

   • Reason for return

   • Clear photos (if the item is damaged or incorrect)

2. Receive Instructions: Our team will review your request and provide return shipping instructions.

3. Return the Item: Carefully pack the item to prevent damage during transit.

4. Inspection & Refund/Exchange: Once we receive and inspect your item, we’ll notify you of the approval or rejection of your refund/exchange.

4. Refunds

• Approved refunds will be processed within 7–14 business days.

• Refunds are issued:

  • To your original payment method

  • Or as store credit, upon request

• Shipping fees are non-refundable unless the return is due to our error.

5. Exchanges

We will replace items if they are:

• Defective

• Damaged

• Incorrectly shipped

If you wish to exchange your item for a different model or color, additional charges may apply.

6. Restocking Fee

• A 10% restocking fee applies for returns due to change of mind.

• No restocking fee for defective, damaged, or incorrect items.

7. Return Shipping Costs

• If the return is due to our error (e.g. defective or wrong item), Spacelink Kenya will cover return shipping costs.

• For other returns, you are responsible for return shipping charges.

8. Contact Us

For any questions regarding returns, please reach out to:

• Email: support@spacelink.co.ke

• Phone: 0743720551

• Website: www.spacelink.co.ke