Frequently Asked Questions

Frequently Asked Questions (FAQs) – Spacelink Kenya

1. What is Spacelink Kenya?

Spacelink Kenya is a professional internet service company that specializes in the installation of Starlink satellite internet across Kenya. They provide equipment supply, setup, alignment, and post-installation support for both residential and commercial users.

2. Is Spacelink an official Starlink provider?

Spacelink Kenya is not an official Starlink distributor, but they are a certified local installer that offers professional setup and support for Starlink equipment. Customers typically order their kits through Starlink or authorized resellers and hire Spacelink for the installation.

3. What areas does Spacelink Kenya serve?

Spacelink offers nationwide coverage and installs Starlink systems in:

Urban centers like Nairobi, Mombasa, Kisumu, Nakuru
Rural counties such as Turkana, Marsabit, Kitui, Samburu
Coastal regions and hard-to-reach locations

4. What services does Spacelink Kenya provide?

Spacelink offers:

Site assessment and consultation
Delivery and setup of Starlink kits
Roof/pole/tower mounting and dish alignment
Wi-Fi configuration and speed optimization
Post-installation technical support

5. How much does Starlink installation by Spacelink cost?

Installation costs vary depending on your location and the complexity of the setup (e.g., roof or tower mounts). However, standard installations typically range between KES 8,000 to KES 20,000. It’s best to contact Spacelink directly for a quote.

6. Can Spacelink help me purchase a Starlink kit?

Spacelink can advise you on where to buy a Starlink kit and connect you with authorized resellers in Kenya, but the equipment is usually purchased directly from Starlink or via platforms like Orbitlink Solutions or Mwanga Technologies.

7. What’s included in the Starlink kit?

The standard Starlink kit includes:

Satellite dish (antenna)
Wi-Fi router
Mounting base
Power supply and cables

Additional accessories like roof mounts or pole extensions may be purchased separately.

8. How long does installation take?

A typical installation takes 1 to 2 hours depending on the mounting type and environment. Complex setups, such as high tower installations, may take longer.

9. Do I need technical skills to use Starlink after installation?

No. Once installed and configured by Spacelink, the system operates automatically. You’ll receive guidance on using the Starlink app, checking signal strength, and troubleshooting basic issues.

10. What kind of internet speeds can I expect after installation?

Most users in Kenya experience download speeds of 100–220 Mbps and upload speeds of 10–25 Mbps, with latency as low as 20–40 milliseconds—ideal for video calls, streaming, and online work.

11. Can Spacelink install for businesses, NGOs, and schools?

Yes. Spacelink frequently installs Starlink for:

Corporate offices
Remote field stations
Schools and universities
Health centers
Lodges, farms, and NGOs in remote areas

12. What support does Spacelink offer after installation?

Spacelink offers ongoing technical support, including troubleshooting, equipment maintenance, signal checks, and upgrades. Customers can contact their support team for assistance if issues arise.

13. Is Starlink affected by weather?

Starlink is designed to withstand most weather conditions. However, heavy rain or obstructions like trees and buildings can temporarily impact performance. Proper alignment and placement by Spacelink reduce these risks significantly.

14. How do I book Spacelink for installation?

You can contact Spacelink Kenya through:

Their official website
Partner platforms like Starlink Kenya Installers or Orbitlink Solutions
Local referrals or direct phone/email communication